Privacy policy

• Royal Cashmere
• Chaussée de Waterloo 1251B, 1180 Uccle, Belgium
• Email: contact@royal-cashmere.eu
• Telephone: +32 2 850 59 44

Depending on your interactions with our website and our shop, we may process the following categories of data:

• Identification and contact data: surname, first name, email address, telephone number, postal address.
• Order data: products purchased, amounts, order history, delivery and billing information.
• Customer account data: login credentials and preferences linked to your account, where applicable.
• Communication data: the content of messages sent via our contact form or by email.
• Technical data: IP address, browser type, pages visited, cookies (see our cookie policy).

• Managing orders, delivery and after-sales service (performance of the contract).
• Creating and managing your customer account (performance of the contract or pre-contractual measures).
• Responding to your contact requests (legitimate interest or pre-contractual measures).
• Complying with our legal and accounting obligations (legal obligation).
• Improving the website, security and fraud prevention (legitimate interest).
• Sending marketing communications, only with your consent where the law requires it.

Your data may be disclosed to the following recipients, to the extent necessary for their tasks:

• Shopify International Limited and its subsidiaries, for processing online orders and payments, managing customer accounts and hosting the online shop.
• Vercel Inc., for the technical hosting of the website.
• Resend, for sending messages submitted through the contact form.
• Sanity.io, for the editorial management of the journal content.
• Delivery and payment service providers involved in fulfilling your order.
• Administrative or judicial authorities, where required by law.

Some of these service providers may be located outside the European Economic Area. In that case, appropriate safeguards are put in place in accordance with the GDPR (standard contractual clauses, adequacy decisions or other recognised mechanisms).

• Order and billing data: kept for the statutory period applicable to accounting and tax matters (generally 7 years in Belgium).
• Customer account data: kept for as long as the account is active, then archived or deleted in accordance with our legal obligations.
• Contact data: kept for as long as necessary to deal with your request, then archived if a dispute is possible.
• Technical data and cookies: for the periods stated in our cookie policy.

Under the GDPR, you have the following rights regarding your personal data:

• The right of access and rectification.
• The right to erasure, within the limits laid down by law.
• The right to restriction of processing.
• The right to object, in particular to processing based on legitimate interest.
• The right to portability of the data you have provided to us, where the processing is automated and based on the contract or on consent.
• The right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.

To exercise your rights, please contact us at contact@royal-cashmere.eu. We may ask you for proof of identity. You also have the right to lodge a complaint with the Data Protection Authority (DPA): www.dataprotectionauthority.be.

We implement appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, disclosure or unauthorised access.

For more information on the use of cookies, please see our cookie policy.

We may amend this policy at any time. The version in force is the one published on this page, showing the date it was last updated.